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Amdocs Receives Prestigious Industry Rating for Product Support Operations

Wednesday 11. June 2008 - Rating Reinforces Customer Investment in Amdocs CES

Amdocs (NYSE:DOX), the leading provider of customer experience systems, today announced that its product support operations achieved the “Rated Outstanding” certification from the Service and Support Professionals Association (SSPA). Expert auditors from the SSPA conducted a review of Amdocs’ product support policies and processes and found them to exceed industry benchmarks.

“Amdocs underwent comprehensive and rigorous audits of its product support operations,” said Stephen Smith, executive director at SSPA. “The ‘Rated Outstanding’ certification acknowledges Amdocs’ commitment to provide the people, processes and technologies that help customers get the most from their product investment.”

Developed by a committee of more than 50 leading technology companies, the certification process required Amdocs to prepare evidence of executive commitment, marketing plans, support tools and technology, and operational metrics for their products addressing 150 best practices criteria.

“This prestigious SSPA ranking demonstrates that Amdocs is delivering on its commitment to provide customers with first-class product support,” said Charles Born, vice president of corporate communications at Amdocs. “The SSPA review is also an excellent tool for highlighting areas where we can further innovate in order to offer our customers even better product support and service as we launch additional Amdocs CES products.”