Prepress

Amdocs Expands Customer Experience Systems Portfolio with Integrated Business and Operational Support Systems Suite

Tuesday 20. May 2008 - OSS enhancements include new bundled operational process packs to enable rapid deployment of new services

MANAGEMENT WORLD — Amdocs (NYSE:DOX), the leading provider of customer experience systems, today introduced Amdocs CES – Cramer OSS 7.5, an integrated Operations and Business Support System (OSS/BSS) suite that enables service providers to deploy next generation services on a common OSS architecture. Amdocs CES – Cramer OSS 7.5 also includes automated software packages called Operational Product Packs (OPP) — designed to help service providers deploy service and technology- specific processes.

Earlier this year, Amdocs introduced Amdocs CES, the industry’s first suite of products to enable service providers to deliver the digital lifestyle at an accelerated pace and lower cost. With today’s announcement, Amdocs has completed the integration of the assets from the Cramer OSS portfolio into Amdocs CES to deliver the industry’s first integrated OSS/BSS to support planning, fulfillment and assurance using common data and processes. This foundation enables service providers to evolve towards next generation OSS and because the suite is modular, service providers can choose to migrate one process at a time.

Amdocs is the first company to introduce pre-packaged bundles that are configured to support a particular process, such as planning, fulfillment, or network management, for a specific service or technology. Amdocs OPPs provide both the base capabilities for an operational process and pre-configuration of the business process — all pre-packaged as a single solution.

Packs currently available include DSL (Digital Subscriber Lines) Fulfillment, which automates the fulfillment process for DSL or broadband services, and Backhaul Management OPP, which helps mobile operators to roll out new networks. Similar to the other CES packs that were introduced across the CES portfolio, OPPs enable service providers to standardize processes for new services to reduce operational costs, as well as reduce time to deploy.

“Until now, service providers had a difficult choice: they could use OSS software that got the job done in the short term, or build a proper foundation to meet long-term goals, delaying new product introductions and risking revenue opportunity,” said Charles Born, vice president of corporate communications at Amdocs. “Amdocs CES now offers an OSS to satisfy short and long term needs, pre-packaged processes to introduce new products quickly, and an integrated OSS/BSS designed to meet future needs.”