Prepress
Amdocs and IBM Team to Offer Open, Standards-Based Service Fulfillment Solution for Service Providers
Tuesday 20. May 2008 - Solution reduces operational costs and time to market by delivering standards- based framework for service management
MANAGEMENT WORLD — Amdocs (NYSE:DOX), the leading provider of customer experience systems, today announced that it has teamed with IBM to offer a standards-based service fulfillment solution. The Amdocs IBM Service Fulfillment Solution gives service providers a framework to cost effectively support new services and extend the life of existing systems. The new solution was jointly developed from inception using TM Forum and SOA (service-oriented architecture) standards — an industry first for a service fulfillment solution.
The Amdocs IBM Service Fulfillment Solution reduces costs by providing pre-configured modular fulfillment processes for specific services-within the framework. The pre-defined business processes that are aligned with industry standards and the modular and reusable fulfillment applications minimize interoperability issues. As a result, service providers can quickly upgrade their fulfillment capabilities while repurposing their existing systems across multiple lines of business to reduce time to market.
Amdocs and IBM have used SID (shared information data model), eTOM (enhanced telecommunications operations map) and NGOSS (next generation operations support systems) Contracts standards, further demonstrating the applicability and value of these standards to reduce total cost of ownership. Standards-based data structures that include SOA attributes, including SDO (service data objects) and SCA (service component architecture) simplify integration and the way applications handle objects. Amdocs and IBM will also offer joint consulting services to support the new solution.
“Service providers need to continuously deliver new features to improve customer experience and reduce churn,” said Charles Born, vice president of corporate communications at Amdocs. “One of the main obstacles to delivering new services is the OSS environment, which generally consists of a variety of systems that support specific products or services. Amdocs and IBM are delivering all the functionality and processes for service fulfillment, offering service providers a practical and cost effective way to achieve a modern architecture to launch new services.”
Tim Greisinger, vice president, Communications Sector Industry Solutions, IBM Software Group said, “We believe the Amdocs and IBM Service Fulfillment Solution is the only service fulfillment offering that currently meets the full SOA attributes and that supports the TM Forum standards, enabling a next generation OSS technology-neutral architecture.”
The Amdocs IBM Service Fulfillment Solution is part of Amdocs CES 7.5 and is available for purchase today. In February, Amdocs announced that it had pre-integrated and embedded IBM Information Management Products into the Amdocs Customer Experience Systems product portfolio.