Prepress

ArtAffirm – Live communication with your online customers!

Tuesday 21. August 2012 - Live Chat feature enables full interaction!

Lucid Dream Software, Inc enables live communication with online web2print customers as if they would walk into your front door. Communicate live with your online customer, help them decide which features would be best, help to design and place their artwork in order to achieve highest degrees of attention for printed products – all that’s ArtAffirm!
Competition in the online print ordering market is fierce and your best asset is your ability to communicate in a convincing way with your clients – why give up this advantage with your online customers? Studies show that over 40 per cent of print customers are driven away when and if the web-to-print-portals do not accept their files, their usage seems too complicated or they have questions that go unanswered. ArtAffirm changes all that!
Communication is key to successful businesses. Customer care and retention too! The advent of so-called web-to-print portals has downgraded those priorities to exchanging emails and maybe the occasional phone call with customers – sales personnel do not have the tools to help their customers along the process, suggest upsales or even intervene and communicate with the customer. Not so with ArtAffirm!
ArtAffirm offers comprehensive and all encompassing Live Chat-features that notify you when a client has entered and enable you to see and help. Customers need reassurance that they are making the right choices and that your company can deliver the best result, now you can give them the confidence to select you. Be it file placement, proofing or even format questions – print shops and PSPs employing ArtAffirm can be sure that their customers are taken care off every step of the way.
Enabled by the Live Chat-feature in ArtAffirm, customers will be guided along the whole process. Customer chat and project sharing enable PSPs to communicate with customers, review and help edit projects and even suggest more effective measures.
Imagine a customer walking into your virtual shop and while he is still uploading his artwork, the printer starts greeting him and asks whether he requires some help, checking his preflight and placement and along the way answering his questions about the new print project. Not possible in a web-to-print program? Well, it is now – ArtAffirm enables this and more!
ArtAffirm makes your customers your friends who like to come back time and time again!
In addition, ArtAffirm is a customer-friendly cloud computing solution that has been developed with your customer in mind. No matter whether they are novices or fully fledged professionals – all the necessary tools are at their disposal. The strong and powerful Wiki.ArtAffirm.com site support your customer and enhance communication. At the same time, the powerful proofing and editing features provide for ease of use. The result is a print-ready PDF file that can be output on any device. While your competition still updates their software, you keep receiving your files without any problem, thanks to ArtAffirm’s SaaS setup that saves you time and money and streamlines your production workflow.