Inkjet & Digital Printing

Ricoh addresses emerging customer challenges with Business Information Solutions

Thursday 02. August 2012 - By combining technology and a strong customer-centric focus, Ricoh is able to target emerging business problems with a services-led approach

Leveraging ongoing, in-depth analysis of the major business challenges facing enterprises today, Ricoh Americas Corporation is delivering a strategic approach to solving customer problems: Business Information Solutions, advancing the company’s strategic shift and commitment to services.
The Business Information Solutions approach addresses the entire information workflow across an organization: input through creation and capture technologies; processing to create business value from information; and output to the right person at the right time in the right form to trigger the right decision.
Also today Ricoh announced the first in a series of these information management solutions, which are designed to directly address challenges such as globalization, increasingly mobile employees[1], new generational work styles[2], information overload[3], mounting cost pressures and IT infrastructure upheaval[4].
Business Information Solutions will focus on universal business concerns that Ricoh has identified through its Managed Document Services program: cost control, environmental sustainability, information security and governance, business process streamlining, change management, iWorker productivity, information optimization and strategic infrastructure.
“We have taken a long, deep look at today’s dynamic marketplace and the most urgent challenges confronting organizations today,” said Dominic Pontrelli, Senior Vice President of Business Development for Ricoh Americas Corporation. “With that insight, we’ve re-engineered our offerings to focus exclusively on solving our customers’ most pressing problems, with solutions that span the entire information flow in an organization, from input, to processing and output.”
Specific offerings around Business Information Solutions have been created including: Ricoh Digital Imaging Services; Ricoh Managed IT Services for Small Business; Ricoh Digital Mail Services; and Ricoh Mobile Worker Services. More solutions are forthcoming. All will leverage Ricoh’s information management expertise and Ricoh technology that, like Business Information Solutions, is customer-focused and solutions-oriented, such as Ricoh’s recently announced intelligent multifunction product (MFP) platform.