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Finch Paper, LLC Wraps Up Instant Access to Provide Affordable, On-Demand Support for SAP BusinessObjects Upgrade

Friday 27. July 2012 - Finch Paper, LLC has chosen Instant Access to provide ongoing, affordable SAP BusinessObjects support on demand, as the paper company adjusts to recent upgrades to the business intelligence platform.

Finch Paper, a 147-year-old, fully integrated paper-making mill known for their quality and customer service, uses SAP BusinessObjects to help operate their business more efficiently. BusinessObjects helps Finch Paper manage and report on the company’s production processes, scheduling, planning, invoicing and logistics functions, and more.
John Logan, director, information technology for Finch Paper, says the company chose Instant Access to support its recent BusinessObjects upgrade, because it offers a faster and more accessible means for its technical resources to receive support and information – as opposed to spending hours of unproductive time searching knowledge bases on their own.
“Instant Access helps our IT staff spend less time solving problems, and more time achieving their objectives – all while enhancing the overall benefits of our BusinessObjects implementation and upgrade,” said Logan. “Instant Access is a great support option, and it is money well spent.”
Instant Access offers personalized business intelligence training and guidance when it matters most, and helps technical staff receive instant BI mentorship, support and consulting at their points-of-need. Unlike traditional support models, Instant Access provides a unique and easy-to-use live chat tool that allows users to instantly communicate with BI experts through the Instant Access website or through the user’s BI application of choice.
“As companies adjust to new product upgrades, there typically comes a point when their users become stonewalled by a specific problem, and require a quick and effective solution. That’s when Instant Access can provide value,” said Keith Metcalfe, vice president of sales and marketing for Instant Access and WCI Consulting, a business intelligence firm. “Through our knowledgeable experts and live chat function, we can save precious time and provide ongoing product training and support – which leads to increased end-user adoption and enhanced user productivity.”