LFP - Large-Format-Printing

Bell and Howell Signs Service Partnership Agreement with Mutoh America Inc.

Friday 13. July 2012 - Bell and Howell, a leading provider of solutions and services for paper-based and digital messaging, today announced that it has signed a service agreement with Mutoh America Inc., a leading manufacturer and distributor of wide-format printers. As a national service provider, Bell and Howell will provide field support to Mutoh's warranty and extended-warranty customers in the continental United States, and will support time and materials customers with parts and labor.

“We are very pleased to support Mutoh in extending the value of their high-quality systems with rapid service and complete problem resolution,” said Peter Dutka, executive director of business development and services marketing for Bell and Howell. “Our service organization consistently earns the highest marks for customer satisfaction, which is one of the things that sets us apart from our competition. We are confident that we will achieve the same high standing with Mutoh’s customer base, and look forward to the opportunity to serve them.”
“We selected Bell and Howell as our national service provider based on their reputation and their demonstrated success and experience servicing equipment in a wide range of industries,” said Mike Bisson, director of service at Mutoh. “Our reputation, and that of Bell and Howell, provides the utmost assurance that our clients will receive the support they need at fast turnaround times. We are confident in Bell and Howell’s ability to deliver the excellent experience Mutoh’s customers expect.”
Over the past several years, Bell and Howell has entered into multiple service alliances that expand the scope of the company’s core business. Bell and Howell’s North American field service organization is one of the largest in the industry. It is supported by a live, U.S.-based, 7×24 call center, Technical Assistance Center, Command Center for service escalation, and proprietary tools that enable real-time resolution of customer problems.