Prepress
SafeAuto Insurance Modernizes Claims Communications with Thunderhead NOW
Tuesday 09. June 2009 - Direct-to-consumer auto insurance carrier selects industrys only XML-based platform with open standards architecture
Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announce that SafeAuto Insurance Company has selected the Thunderhead NOW platform to streamline the creation and delivery of customer communications across the enterprise.
SafeAuto provides personal auto insurance on a consumer-direct basis exclusively through online and telephone distribution channels. The company specializes in providing low-cost, state-required minimum limits auto policies.
SafeAuto selected Thunderhead NOW to replace its legacy system in part due to the NOW platforms XML-based design and support for a modern service-oriented architecture (SOA), which will enable rapid and flexible integration with the companys existing infrastructure. Thunderheads support for ACORD standards was also a key differentiator. Thunderhead NOW will be integrated with SafeAutos new claims solution provided by Innovation Group (LSE: TIG.L).
Thunderhead NOW will enable SafeAuto to centrally control communications to improve brand consistency and reduce compliance risks. By using Thunderhead NOWs dynamic templating capabilities, SafeAuto will be able to significantly reduce the number of templates it maintains, decreasing both complexity and costs. In the future, SafeAuto plans to further leverage Thunderheads multi-channel capabilities to move toward a more paperless communications process, reducing its reliance on third-party print vendors.
“We needed a solution that could help bring our claims communications system into the 21st century,” said Jeff Fields, SVP and CIO of SafeAuto. “Thunderhead NOWs open standards approach allow for easy implementation and integration with our other systems, and provide significant cost-efficiency improvements. We will now be able to create and deliver our customer communications in a more seamless and efficient manner, leveraging the latest channels, including online.”
“We are delighted that SafeAuto, a company which is already realizing the benefits of e-commerce and online marketing, chose Thunderhead to improve its communication processes,” said Thunderhead CEO Glen Manchester. “Thunderhead NOW will help SafeAuto not only modernize its claims management process, but also achieve significant cost savings and improve customer engagement at the same time.”