Inkjet & Digital Printing
Kornit Digital Announces International Customer Support Renovation
Wednesday 16. September 2009 - Kornit Digital, a leading-edge company that develops, manufactures and markets high-speed industrial digital inkjet printers, superior pigmented ink and unique chemistry solutions for the garment & apparel decorating industry, is delighted to announce that the company has implemented an extensive organizational change to the Kornit International Customer Support Division, as a part of its goal to provide fast, direct and professional support to its clients.
In order to provide these high-standard services, a significant investment was made by the company with one thought in mind: to improve customer satisfaction.
The new Kornit ICS Division is designed to provide customers with wide-ranging support by a qualified team of professionals, each in their own field of expertise. The ICS division consists of the following departments:
International Care Center – The ICS Care Center provides you with long-distance support for all your technical & application needs by allowing support communication on three levels: Phone support, Email Support and Remote access support, including 24/7 hotline services, all conducted by qualified service engineers.
International Field Service – The ICS International Field Service subdivision is responsible for all onsite services including machine installations, hardware & software upgrades, preventive maintenance and repairs, all conducted by qualified field-service engineers.
International Training Center – Kornit’s Training Center located in Wisconsin, USA offers a wide array of training and educational sessions at different levels of expertise, including hands-on practice. The center offers a comprehensive training program; from operator training, through advanced hardware technical training, as well as pre-press & application training and webinars.
Technical Integration – The Technical Integration subdivision is responsible for the assimilation of all new products and system upgrades and provides the customer with up-to-date informational tools including user manuals and ongoing updates.
Pre-Press & Application – The ICS pre-press and graphic specialists design and develop top-professional application tools for the Kornit systems and provide ongoing consulting on file preparation, pre-press and application management.
VIP – The VIP group is responsible for providing comprehensive support to Kornit’s loyal customers that have reached a level of 4 machines or more.
In order to provide customers with the best tools to efficiently operate their machines and successfully reach the highest profitability for their business, Kornit Digital introduces its new Kornit International Customer Support Three-tiered Program.
The ICS Three-tiered Program currently available for North American customers only, offers three levels of customized support services allowing customers to select the most suitable solution for their business, based on their specific support needs. The support programs provide a range of business benefits designed to assure ongoing, cost-effective, first-class customer care.
“Kornit ICS is dedicated to consistently providing the highest quality, value-added service to our international customers,” says Efi Danieli, ICS Director at Kornit Digital. “We are aware of our customers’ imperative and uncompromising need for timely, professional and cost-effective care, as well as to our obligation to make the required investment in order to successfully meet expectations. Now with our new and improved ICS Division, and with our three-tiered support program and new services, we are certain that our customers will be able to enjoy better and improved service and support for the short and long term”.
ICS professional services and support for Kornit’s North American customers will be provided directly by Kornit ICS North America team located in Brown Deer, WI.