Offset Printing
KBA Service also at Drupa:
Thursday 29. May 2008 - 24 hours in the service of the customer
Selling printing presses is only one half of the business. No less important is being able to offer and provide comprehensive support throughout the whole lifetime of a press. In precisely this connection, which is so enormously important in ensuring optimum availability of the means of production, KBA can point to a number of unique features and services. And not least for this reason, the KBA service departments will be present at Drupa to show off their broad range of offers.
Efficient remote maintenance for 13 years
KBA users worldwide benefit daily from the outstanding diagnosis capabilities of the remote maintenance functions. KBA has here gathered greater experience than any other supplier on the market, having already integrated remote maintenance as a standard control console feature of the Rapida presses back in 1995.
The control concept implemented on KBA presses, in conjunction with the remote maintenance principle, permits diagnosis at a level of detail unmatched by other control system approaches, and that without compromises of any kind for the exemplary data security provisions. Experience has shown that some 80 per cent of remote maintenance calls can be solved online, without requiring either a service technician to visit the press or spare parts to be sent.
The service department is naturally available as a contact partner for all users worldwide whenever complex or demanding issues are to be addressed, and operates a free hotline providing fast and targeted advice. Hotline and remote maintenance are accessible 24 hours a day, and have been for many years now. This saves the user both time and costs, and serves to maximise productive time on the press.
Over 2.5 million original parts in stock
Original KBA parts are subjected to comprehensive quality testing before being listed for use. After all, it is only in this way that the press reliability rightly demanded by users can be ensured. Constant further development and high-precision manufacturing promise a long service life and minimal failure rates.
With over 2.5 million original parts available immediately from stock, KBA is able to guarantee the fastest possible delivery, and that 24 hours a day, seven days a week in case of emergency. Specialist staff, furthermore, provide qualified and effective advice.
Interactive and individual spare parts catalogue
When it comes to spare parts supplies, KBA attaches particular importance to solutions which minimise the time to be spent by the customer and enhance productivity for the user. One brand-new feature is the even faster, simpler and more reliable identification of parts by way of an interactive spare parts catalogue. In addition to the possibilities to move around the press in question to pinpoint exactly the required part, it offers an array of further differentiated search options. With the integrated shopping basket function, enquiries or orders can be submitted quickly and conveniently, while unnecessary paperwork and telephone calls are avoided.
The interactive spare parts catalogue will be online for customers via the KBA website after Drupa. Any later modifications to a specific press, e.g. through retrofits, are also taken into account, and the user can in future be sure that he is always consulting the most up-to-date spare parts catalogue.
With a diverse range of press checks, modernisation options and service packages, KBA offers comprehensive after-sales services geared to safeguarding the value, availability and productivity of the installed presses.
Press checks secure high availability
One effective possibility to avoid unnecessary downtimes is regular maintenance and documentation of the press condition. The so-called “Press Check” programme provides for systematic analysis of the whole press, from feeder to delivery, including testing of all electrical and mechanical functions. Alongside recommendations to remedy any revealed deviations, minor defects can be rectified immediately. The benefit for the user: Reliable production planning and maximum availability of the press.
Press modernisation with ROI calculations
KBA is not only a market and technology leader in respect of innovations to reduce waste and makeready or to maximise the productivity of latest-generation presses, but also provides solutions to optimise the performance of existing press installations by way of upgrades or adaptation to changing production demands. Such modernisations contribute significantly to increased productivity and cost savings, business success, a strengthening of market positions and in some cases even to the gaining of new markets.
Besides system expansions, for example through installation of a colour measurement and control system or printshop networking, the list of feasible options is almost endless, right up to incorporation of an additional printing unit or coater, or the retrofitting of UV facilities. KBA can point to many references in this field and possesses a wealth of corresponding experience.
As it is always important to assess the impact of modernisation measures in advance, KBA has developed a so-called “return-on-investment calculator” to assist its customers in their decision-making. Together with specialists from KBA, they can in this way compare the savings potential of different modernisation variants on the basis of specific user data. As such calculations cannot take into account many soft factors, the real ROI result will often be even more favourable than the calculated figure. This ROI calculator is currently an offer unique to KBA.
Optimum service packages
With KBA, printers know that they are on the safe side. True to the company motto “KBA: People & Print”, they are offered comprehensive service packages characterised by a high degree of transparency and reliably predictable costs. These include also highly innovative and effective options such as the Prime Service or Performance Service packages. Some of the benefits for the user are:
a clearly defined scope of services over the whole lifetime of the press,
remote maintenance free of charge,
press inspections free of charge,
reliable planning thanks to preventive maintenance,
additional repair services,
handling of all administrative tasks,
work performed by qualified service specialists.
Staff from the service departments will be on hand in the KBA Complete Centre at Drupa, at 12.30 and 3.35 pm each day, to give a vivid and practice-oriented insight into the broad range of services offered, a range which is in parts without equal elsewhere in the branch.