Prepress

Proofpoint Snares Industry Veteran Mark Fishwick to Head Client Services

Tuesday 11. March 2008 - Former Postini/Google Executive to Expand Proofpoint's Customer Service Offerings While Ensuring the Highest Levels of Customer Satisfaction

Proofpoint, Inc., the leading provider of unified email security and data loss prevention solutions, today announced that it has named Mark Fishwick vice president of client services. In this role, Fishwick will expand Proofpoint’s global customer service offerings while ensuring the highest levels of customer satisfaction. Prior to joining Proofpoint, Fishwick spent four years as vice president of client services for Postini (Google).

“Proofpoint’s rapid global growth and growing product and services footprint made it critical to bring on board someone like Mark, whose reputation for outstanding customer service and building client service organizations is unparalleled,” said Gary Steele, CEO of Proofpoint. “Mark’s expertise should especially provide great value to customers of our fast growing, on demand service offerings. Mark spent the past four years providing service and support for 10 million software as a service users. Mark has the drive and experience required to ensure that our customer satisfaction levels remain the highest in the industry.”

“Security and compliance are crucial in today’s business world,” said Fishwick. “Building and maintaining our relationship as a trusted supplier to our customers and partners will be my main focus. Given Proofpoint’s leadership position and vision in the email and data security market, I am thrilled to be joining the team to help drive the company through its next phase of growth and expansion. During this time of global growth, it’s imperative that our customers and partners continue to receive the support they need in a fast and efficient manner.”

Fishwick brings 25 years of experience building and running customer service organizations including stints at Blazent Inc., a provider of IT intelligence software, where he served as vice president of services, and Brokat Technologies where he managed a 200-person organization with responsibility for five major functional teams including professional services, education, and support, driving $45M in annual services revenue.

Prior to Brokat, he ran the worldwide services team at Blaze Software where he rapidly built and developed the customer services infrastructure as the company completed its successful initial public offering. Fishwick was also vice president of customer services for Chordiant Software and executive director for international support at Informix Corporation. Fishwick has extensive international experience, having lived and worked in Europe, the Middle East, Australia, and the Americas