Ten years of Remote Service from Heidelberg – ever more preventive functions and ever less machine downtime
Remote Service from Heidelberger Druckmaschinen AG (Heidelberg) can now look back on a decade of success, marking a milestone in online troubleshooting in the print media industry. Heidelberg started rolling out the web-based platform ten years ago and has gradually extended the portfolio from the initial Remote Diagnosis function to increase the focus on prevention.