BOBST UK & Ireland Ltd makes new appointment to enhance customer service offering
Wednesday 25. October 2017 - Bobst UK & Ireland Ltd, a leading supplier of machinery to the corrugated board, folding carton and flexible materials markets, has enhanced its customer service offering in the UK with the appointment of a new Web-fed Service Field Technician, Keith Elwis.
Keith has more than 20 years’ experience in the printing industry and joins the company from Beswick Machinery in South Africa, where he worked as a field service technician for over 13 years maintaining all lines of BOBST machinery.
His appointment is part of the BOBST Business Unit Services Transformation Program to ensure customer service remains at the core of the company’s business activities globally.
The initiative has involved developing a dedicated web-fed customer service and maintenance team in the UK and the plan is to grow the team in the coming months with further new appointments. Previously, UK web-fed customers had to seek support from Italy (Bobst San Giorgio) and Germany (Bobst Bielefeld). The move puts quality service and support on the doorstep of UK customers.
Graham Dolan, Web-fed Technical Sales for Bobst UK & Ireland Ltd, said: “A dedicated web-fed customer support team here in the UK benefits our UK-based customers greatly – it is easily accessible and means we can respond quickly and efficiently.
“We were finding it difficult to find a candidate with the required skillset for this position in the UK. Keith has exactly the record of training and experience necessary for offering customers the solutions they need and when they need them – keeping downtime to a minimum and resolving issues efficiently.
“Keith’s thorough knowledge of BOBST machinery will be instrumental in delivering technical support to customers at a new localised level.”
Keith’s role will see him maintaining machinery and resolving issues for web-fed customers in flexibles, on both a proactive and reactive basis. He will shortly be undertaking a 5-week training programme at Rotomec in Italy to further enhance his knowledge of BOBST technology.
BOBST’s UK web-fed service offering was established in response to customer feedback and allows the company to work more closely with customers to ensure their needs are quickly provided for. Keith and other UK-based technicians are ideally located for visiting customers to deliver face-to-face support, helping them to stay ahead of competitors with cutting-edge equipment and services.
Keith added: ‘‘With the transfer of BOBST’s web-fed services to the UK, it’s an exciting time to be joining the company. I’m looking forward to being able to help resolve any customer issues.”