Business News
Charles Schwab Signs Contract With DST Output
Thursday 21. March 2013 - Charles Schwab & Co., Inc., a leading brokerage firm headquartered in San Francisco, Calif., recently signed a multi-year contract with DST Output, LLC ("DST Output"), part of the Customer Communications Segment of DST Systems, Inc. ("DST"), to produce and deliver its trade confirmations and broker-dealer, bank and tax statements, as well as provide fulfillment, direct mail and warehouse distribution services.
“We chose DST Output for its innovation, advanced technology and cost-effective approach to producing and delivering customer communications for the brokerage industry,” explained Mike Haydel, senior vice president of brokerage and specialized products at Schwab. “They can advance Schwab to the next level of efficient print and electronic statement production and distribution for the benefit of our clients.”
In gaining the contract, DST Output demonstrated its ability to align capabilities and resources to meet Schwab’s requirements, and highlighted opportunities for Schwab branches and independent registered investment advisors (who custody their clients’ assets at Schwab) to personalize statement messaging and implement color options. The brokerage giant was impressed by DST Output’s approach to using technology to influence the communication process.
The bulk of Charles Schwab’s customer communications has already been converted to DST Output, and just a few applications remain to be transitioned in the coming months. The work is being processed across four of DST Output’s facilities in California, Missouri, Massachusetts and Connecticut for rapid distribution to customers and built-in disaster recovery to ensure business continuity.
“DST Output, together with DST and DST Brokerage Solutions, are well positioned to service the brokerage industry,” says Cheryl Kananowicz, senior vice president for DST Output. “Not only can we provide the expertise in producing and delivering all customer communications, but we also bring to the table brokerage knowledge and decades of experience.”