Business News
ATG Partners with Total Outsourced Systems to Deliver ATG Live Help for Enhanced Customer Support
Monday 18. October 2010 - ATG Live Help Improves Customer Satisfaction, Reduces Service Costs and Lifts Online Sales
TG (Art Technology Group, Inc., NASDAQ: ARTG), the premier provider of cross-channel commerce solutions, has partnered with Total Outsourced Systems Inc. (TOS), a domestic leader of outsourced customer care and contact center services, to enhance the company’s Right Channeling customer support offerings with ATG Live Help. ATG chose TOS as a partner because of their extensive experience in delivering multi-channel strategies to their clients’ customers.
TOS provides customer service solutions to a number of businesses within the hospitality, healthcare, government services, and retail industries. Added quickly and easily to any TOS customer’s website as an affordable Software-as-a-Service (SaaS) solution, ATG Live Help – comprised of ATG Click to Chat, ATG Click to Call and ATG Email Response applications – enables companies to intelligently engage the right online visitors with the right assistance at the right time. As a result, TOS can help its customers increase online sales and customer acquisitions, improve customer satisfaction and retention, and reduce customer service costs.
“ATG’s approach to Live Help is directly aligned with our trademarked Right Channeling methodology,” said Thomas Rooney, president and CEO of TOS. “Our job is to foster customer satisfaction to such a degree that our services ultimately help lift our customers’ revenue. With ATG Live Help, we can offer our customers – and their website visitors – a number of complimentary, multi-channel communication tools that support the business’s goals and exceed its customers’ expectations.”
Sportsman’s Warehouse, Philips Electronics and Pentax are just a few TOS customers who have already taken advantage of the ATG Click to Chat and Email Response integration. Since implementation of these communication services on their websites, these clients have experienced a significant reduction in their service costs and a corresponding improvement in their customer satisfaction. Importantly, the customers of Sportsman’s, Philips and Pentax enjoy the flexibility of selecting their preferred mode of communication, and in the end, this results in more effective contact center support and increased sales.