Business News

Digital Mailroom White Paper Available From Enterprise Content Management Specialist The Content Group

Tuesday 05. October 2010 - Enterprise Content Management (ECM) specialist - The Content Group - has recently released a White Paper discussing the data capture and case management advantages of introducing Digital Mailrooms into Debt Management companies.

The White Paper highlights the issues the Debt Management industry faces and how, by implementing a Digital Mailroom system internally, companies will be able to process correspondence faster and in a more controlled way, making it even easier to meet SLAs and compliance regulations.

Today’s debt management businesses are under increasing pressure on every front. Growing competition is impacting price, fewer consumers are settling their debts either in full or by instalment, whilst legislative changes inflict tighter regulation on internal procedures in order to meet compliance requirements.

In an industry where the volume of correspondence is constantly increasing, and with many companies focused on achieving rapid debt recovery at the lowest possible cost, it is not economically viable simply to employ more staff to handle the increase in communication.

The Content Group’s White Paper – Correspondence Management – suggests that the smartest way to tackle this problem is to help existing staff become more efficient and thereby cope with the increased volume of documents by introducing data capture and case management technology. In many cases, an employee’s familiarity with existing internal systems is compromised by the bombardment of paper.

Rik Page, Solutions Specialist at The Content Group, comments, “The Digital Mailroom operates by scanning, classifying and validating each piece of correspondence as it enters the organisation, providing a platform for transforming workflow and improving productivity. This process also helps organisations to integrate these documents into core systems, from Customer Relationship Management (CRM) to accounting, to further automate the processes, delivering Return on Investment in less than 12 months for the majority of companies.”

For more information or to download a copy of the Debt Management White Paper on data capture and case management, visit The Content Group website.