Inkjet & Digital Printing
SATO America Introduces New Onsite Printer Service – Nationwide
Monday 01. June 2009 - SATO ENSURES- Delivering renowned SATO service directly to customers
SATO, a pioneer in the Automatic Identification and Data Collection (AIDC) industry and a leader in barcode printing, labeling, and EPC/RFID solutions announced its new, nationwide onsite printer service program, SATO ENSURE SM, providing SATO-trained technicians directly to customers throughout the U.S. and Canada (Toronto, Montreal, Calgary, and Vancouver areas).
Next Business Day (within 24 hours) and Standard Service (within 24-48 hours) will be offered for both new and existing printers to minimize downtime and ensure only SATO-trained and -certified technicians are dispatched using only genuine SATO parts.
SATOs onsite service plans will enable SATO customers to conveniently budget, better maintain their production efficiency, and extend the life of their SATO printers without pulling them from production.
“SATO has built a reputation for delivering cost effective, innovative, and reliable products and services,” said Gary Krause, director of marketing at SATO America. “The new SATO service plans are just another example of our customer-centric approach to everything we do. Outstanding onsite service is now only a phone call away.”
SATOs onsite service plans include unlimited repairs, travel time, and all parts and labor (excluding print heads). To help ensure that customers dont experience unexpected downtime and to help identify problems before they happen, the SATO service plans also include two free preventative maintenance checkups per unit, per year, scheduled at your convenience.