Prepress

Amdocs Expands Its Managed Services Offering and Continues to Demonstrate Momentum

Wednesday 18. February 2009 - Service providers select Amdocs to reduce costs, support growth, improve operational quality and lower project risks

At Mobile World Congress 2009, Amdocs (NYSE:DOX), the leading provider of customer experience systems, today announced that its managed services offerings continue to gain momentum with service providers around the world. Highlights from the 2008 calendar year include a significant expansion of a seven-year agreement with AT&T for its legacy ordering and wholesale platforms to include legacy customer care and billing applications and new multi-year agreements to support Sprint’s Xohm initiative and MetroPCS, supporting both Amdocs and non-Amdocs applications. Additional highlights from 2008 include new wins and expansion agreements with Tier 1 and Tier 2 service providers in Europe and North America.

Expanded Managed Services Offering

To provide greater business value to service providers, Amdocs has expanded its managed services offering to include:

— A full portfolio of services, including application management and
business process operations, infrastructure management, data center
operations, and full hosting;
— Managed services offerings for both business- and operational-support
systems (BSS/OSS);
— A new “Managed Transformation” offering, enabling service providers to
modernize or consolidate systems while presenting operational and
capital savings;
— An extended operational footprint, including a site in Europe.



According to leading analyst firm Gartner, “Although things look gloomy for the larger economy, the potential for outsourcing to address immediate cost pressures and long-term recovery goals will be unprecedented. Organizations that understand and avoid the pitfalls of cost-focused outsourcing and apply business-outcome-focused outsourcing will be successful.”(1)

Leveraging its deep communications expertise, comprehensive products and services portfolio, and operational assets and transformation experience, Amdocs’ managed services projects continue to deliver proven financial, operational and strategic benefits to customers worldwide. The managed services offering are supported by Amdocs products that are designed to drive growth, ARPU (average revenue per user), rapid time to market and, a superior customer experience – enabling business-outcome-focused projects. Amdocs’ managed services offerings are delivered by the Amdocs Global Strategic Sourcing Group.

(1) Allie Young et al, Gartner, Inc., “Gartner on Outsourcing, 2008-2009,”, December 19, 2008.