Business News
WRH Marketing UK Strengthens Customer Service
Thursday 06. November 2008 - WRH Marketing UK has appointed Peter Thompson as Customer Service Manager in a move to strengthen support for customers throughout the UK and Ireland. Peter Thompson joined the company 18 years ago as an installation engineer and has since held a variety of roles including site manager, sales and project manager. With this latest promotion he has also been appointed to the WRH Marketing UK management team.
“Were delighted to welcome Peter to the management team, where his wide experience and knowledge of the print industry will be a great benefit,” says managing director Marcus Evans. “Since the move earlier this year to new UK headquarters near Stansted Airport and the creation of a new distribution facility in Harlow, we have been examining all our internal and customer processes with the target of further improving service and response. This process is continuing as we aim to maintain and build upon our reputation as a reliable, long-standing service provider to the print industry.
“As part of this analysis we have also been speaking to customers about their changing requirements, so that we can be sure the structure we are putting in place now will provide clients with the best possible service and support in the future. We have been lucky in that our new state-of-the-art headquarters has given us the ideal opportunity to evaluate each element of the business.”
For the last two years Peter Thompson has been on secondment to parent company Ferag and has been heavily involved in overseeing the successful implementation of several major Ferag system installations at leading UK newspaper and commercial groups. In his new role he will work closely with new and existing customers in both the commercial and newspaper sector.
“I am looking forward to this new challenging role,” says Peter Thompson. “I have a very experienced, highly motivated team and together we will continue to provide customers with support that evolves to meet their changing requirements.”