Inkjet & Digital Printing
CANON U.S.A. LAUNCHES NEW CUSTOMER PRODUCTIVITY PROGRAM FOR ITS COLOR imagePRESS DIGITAL PRESSES
Friday 31. October 2008 - New Customer-Centric Program Allows for Proactive Maintenance on Color imagePRESS Digital Presses to Improve Uptime and Productivity
Helping end-user operators maintain and improve the productivity of their Color imagePRESS digital presses, Canon U.S.A, Inc., a leader in digital imaging technology, today launched the imagePRESS Customer Productivity Program, a proactive, customer-oriented approach to maintenance for the imagePRESS C7000VP and imagePRESS C6000VP models.
The CPP will allow qualified operators, trained by their servicing dealer, to perform proactive maintenance procedures, self-service and print quality diagnostics on their imagePRESS digital press. The offering is intended to supplement an organizations existing service coverage with their dealer, not replace it.
“Having a digital press sit idle, waiting for service for easily replaceable parts or adjustments can directly impact a printers bottom-line. The imagePRESS Customer Productivity Program directly addresses this issue, and can help printers improve press uptime,” said Tod Pike, senior vice president, Imaging Systems Group, Canon U.S.A. “Through the use of this program, users can proactively perform routine maintenance on-site quickly, reducing valuable engine downtime.”
As part of the CPP, certified key operators within an organization can enter the Operator Maintenance Mode (OMM), via the user interface on the imagePRESS device or the OMM Software on the imagePRESS (iP Server), to monitor parts usage, place the device into Replacement/Cleaning Mode, clear parts counters or perform digital press adjustments. In addition, using the OMM software on the iP Server provides the key operator with access to on-screen maintenance, cleaning and adjustment procedures.
The imagePRESS Customer Productivity Program will be immediately available from Canon Authorized Dealers and Canon Business Solutions.