Business News
RISO, INC. RECOGNIZED FOR CUSTOMER SERVICE EXCELLENCE FOR SEVENTH CONSECUTIVE YEAR
Thursday 20. March 2008 - RISO, Inc., a leader in digital printing technology, today announced that it has received its seventh consecutive NorthFace ScoreBoard Award from Omega Management Group Corp. in recognition of outstanding customer service.
Now in its eighth year, the award is presented annually to companies who, as rated by their own customers, achieved excellence in customer satisfaction during the prior calendar year.
“We are proud to receive this honor for the seventh straight year,” said David Murphy, vice president of marketing for RISO, Inc. “It is one thing to say that you have excellent customer service, but to be recognized for it consistently year after year demonstrates RISOs true commitment to provide our customers with the very best products, services and support possible.”
Omega established the NorthFace ScoreBoard Award in 2000, the first such program in the service industry to recognize organizations who not only offer exemplary service to their customers, but who center their very existence on a deep commitment to exceeding customer expectations.
“We congratulate RISO on this tremendous accomplishment,” said John Alexander Maraganis, Omega president & CEO. “RISO is clearly at the forefront of long-term customer loyalty, and is exceeding customer expectations in the printing industry.”
Omegas methodology measures customer satisfaction levels on a 5-point scale in such categories as technical support, field service, sales process, customer service, product quality, account management and training. NorthFace ScoreBoard Award winners are companies who, based on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0 score in any category measured.